CO – WORKER CONFLICT 1.00 HOUR

T/F – It’s better to let conflicts escalate rather than addressing them promptly. 

T/F – Active listening involves allowing each person to share their perspective without interruption. 

T/F – Dwelling on the problem is more effective than focusing on finding solutions. 

T/F – Engaging in personal attacks or hostile behavior is acceptable when dealing with co-worker conflict. 

T/F – Mediation from a neutral third party is not necessary when conflicts cannot be resolved independently.