INCOOPERATIVE BEHAVIOR 2.00 HOURS

T/F – It’s appropriate to respond to uncooperative behavior from residents with anger or frustration. 

T/F – Building rapport and trust with uncooperative residents can help improve cooperation over time. 

T/F – Ignoring uncooperative behavior is an effective strategy for managing it in the long term. 

T/F – Communicating clear expectations and boundaries is essential when dealing with uncooperative residents. 

T/F – It’s acceptable to resort to physical restraint immediately when a resident displays uncooperative behavior.