Quiz – Customer Service

T/F – A positive attitude is not necessary for providing exceptional customer service.

T/F – Active listening involves giving your full attention, maintaining eye contact, and asking clarifying questions. 

T/F – Anticipating residents’ needs is not important for enhancing their comfort and satisfaction with our services. 

T/F – Keeping residents and their families informed about changes, updates, or concerns related to their care is not necessary for effective communication. 

T/F – Exceeding expectations, such as offering a friendly greeting or providing emotional support, is not important for exceptional customer service.